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VidiVet

Relax knowing you have 24/7 vet support

Complimentary 24/7 Vet Advice

We want to support all our Star Pet Health Plan Unlimited members as much as we can, whenever possible. That's why we’ve partnered with VidiVet to provide you instant peace of mind with access to digital vet support 24/7, even on Bank Holidays.

If you are not currently a member of our Star Pet Health Plan Unlimited, find out more here.

ViviVet App Demo Image
VidiVet

What is the VidiVet app?

Think of it as NHS 111 for your pets. If you are worried about your pet at any time, you can send your query to a vet on the VidiVet app and get a personalised video response direct to your phone for immediate advice!

VidiVet keep us in the loop with any updates on your pets so that we are ready to help.

As a valued Star Pet Health Plan Unlimited member it's FREE whenever you need.

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  • Peace of mind having spoken to a vet
  • Answers from a UK-registered vet in minutes
  • Maybe you are unsure if you need to go to the emergency vets?
  • Maybe you have a question about medications?

VidiVet FAQs – Sandymoor Vets, Runcorn

What is VidiVet?

VidiVet is a digital veterinary support service that gives you 24/7 access to experienced vets.

It allows you to ask questions about your pet’s health and receive a personalised video response at any time of day or night, helping you make informed decisions quickly.

How does it work?

When you have a concern about your pet, you send your question through the VidiVet app.

A qualified vet will review it and reply with a custom video response offering guidance and next steps.

Is it available to all clients?

VidiVet is included at no extra cost for members of the Star Pet Health Plan Unlimited.

It gives you peace of mind, knowing support is always available without needing to book an appointment.

Who are the vets on VidiVet?

All vets on the service are fully qualified and experienced professionals.

They can give advice across a wide range of common health and wellbeing concerns.

Can I use VidiVet any time?

Yes, VidiVet is available 24 hours a day, 7 days a week, 365 days a year.

You can use it whenever you need support or reassurance.

What do I need to use the app?

You’ll need a smartphone, tablet or compatible computer with internet access.

Once set up, you can send queries and receive video responses right from your device.